Privacy Policy

Freshora Salads respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, WhatsApp ordering system, and services.

1. Information We Collect

We may collect the following personal information when you place an order or contact us:

• Name
• Phone number
• Email address
• Delivery address
• Date of birth and anniversary dates (optional, for personalized offers)

2. Payment Information

Payments are currently processed via QR-based payment methods shared over WhatsApp. Once online payments are enabled, transactions will be securely handled by trusted payment gateways such as Razorpay.

Freshora Salads does not store your card details, UPI IDs, or banking information at any point.

3. Use of Information

Your information is used strictly for:

• Order processing and delivery
• Customer support and order communication
• Sharing order updates via WhatsApp or email
• Sending occasional promotional or personalized offers

4. Marketing Communication

We may send promotional messages or offers via WhatsApp or email. You may opt out of marketing communication at any time by contacting us directly.

5. Data Sharing

We do not sell, trade, or rent your personal information. Data is shared only with essential service providers such as delivery partners and payment processors, solely for order fulfillment.

6. Analytics & Cookies

We may use tools such as Google Analytics to understand website usage and improve user experience. These tools may use basic cookies to collect non-personal usage data.

7. Data Security

We take reasonable measures to protect your personal data from unauthorized access, misuse, or disclosure. However, no digital platform can guarantee complete security.

8. Data Access & Deletion

You may request access, correction, or deletion of your personal information by contacting us via WhatsApp or email. Requests will be addressed within a reasonable timeframe.

9. Policy Updates

This Privacy Policy may be updated periodically. Continued use of our services after updates implies acceptance of the revised policy.